FAQ (VAT, currency, shipping)

Is VAT included in the prices?

For Norway, yes, MVA is included.  

For international orders, no, VAT is never added.

You might then have to pay any national VAT upon customs entry. Most countries have automatic systems for this.

What’s this, who runs this store?

I’m the artist Ugress, running my own vinyl store myself. I release music on my own label Uncanny Planet Records. It is a Norwegian company. Orders ship out from Norway. 

Can you sign the vinyl?

Yes. There is a Signature option for each LP, select “Signed by Ugress” for the LPs you want signed before adding them to the shopping cart. These costs a bit more, because they add a bit more work to each shipment. 

When does it ship?

Generally I ship out vinyl once a week, each Monday. You will get a shipment confirmation and tracking number by email. 

If I'm touring or travelling, I might not be able to ship vinyl on the next Monday after your order it. In these cases, I will email you ASAP with an estimated shipment date, and then again with shipment confirmation on that date. 

International orders: Why are VAT not added at checkout?

Because your local VAT will be claimed at import by the courier / your national post / whatever system operates in your country.

I’m a small independent store run by the artist, and I cannot process and handle VAT for shipments to all the possible countries on this planet and anywhere else in the solar system. (Big companies and tech platforms like Amazon and Bandcamp can do that, but I don’t have the capacity).

Who delivers this, how long does shipping take?

Shipments are handled by Norwegian postal services “Posten”, also called “Bring” for business and tracking solutions. That means you’ll get it delivered by your national postal service on your end.

You’ll get a tracking number and in some cases estimated delivery.

Shipping for Norway takes a few days, shipping for EU usually a week or so, outside EU usually 1-2 weeks. Note that customs might delay it while processing and this is usually not included in delivery estimates.

Returns, problems?

If your order never arrives, is damaged in transport, or if there is physical damage to the vinyl, please get in touch ASAP (see next question) and we'll work out a solution.

Other questions, contact information?

Please contact me directly either via the Contact form or via email: merch at uncannyplanet dot com